Operations Analyst II

3 months ago(9/21/2017 5:16 PM)


CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.


CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. 


CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.


Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.


CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran





The Operations Analyst role is responsible for the validation of deposit account documentation for commercial and consumer new and existing accounts. Performs updates to the deposit exceptions tracking workbook and contributes to the monthly reporting of production and productivity stats and issue tracking.  Adheres to policies, procedures, and training materials to maximize efficiency and customer service.

Essential Duties:

Daily, validate and track deposit account documentation exceptions according to procedure, including AML and Legal documentation and key data fields. Monitor outstanding exceptions, work as a liaison with internal departments and front office staff to close aged exceptions.  Answer phone calls, emails and voice messages from internal customers (bankers and client banking specialists) regarding deposit account exceptions or reporting timely.  Use collaboration hub and other electronic resources to support the lines of business.  Prepare existing paper account files for scanning to document repository and maintain file cabinets in office. Maintain signature database (SQN) and work closely with Technology to troubleshoot issues.


Assist in the completion of complex projects associated with Client Hub (Open Text), enhancements to the existing validation process, development and escalation of self-identified process improvements, and enhancements to the deposit exception tracking process.


Ability to multi-task, prioritize and organize according to volume and other departmental assignments

  • Microsoft Office – advanced Excel, Word, Outlook
  • Strong PC skills and use multi-functional device
  • Requires effective oral and written communication skills
  • Knowledge of FIS systems (IBS Insight, Deposit Origination, BIC) and Open Text preferred


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