Temporary - Operations Analyst

2 months ago


CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.


CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. 


CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.


Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.


CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran



The Operations Analyst II is responsible for the validation and analysis of assigned tasks within the business unit. Performs updates to tracking workbooks and contributes to the preparation of monthly reporting of productivity stats and issue tracking.  Creates and maintains data, developing and performing queries both independently and at direction of management. Assist in defining user requirements, performing user acceptance testing, and/or troubleshooting systems-related operational issues. Assists ongoing production and workflow improvement efforts and manages small projects and/or small segments of larger projects. Assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service requirements.



Ability to multi-task, prioritize and organize according to volume and other departmental assignments

• Microsoft Office – advanced Excel, Word, Outlook
• Strong PC skills and use multi-functional device
• Requires effective oral and written communication skills
• Knowledge of FIS systems (IBS Insight, Deposit Origination, BIC) Open Text and SQN preferred


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