Operations Analyst III

Job Location US-IL-Chicago
Posted Date 3 months ago(11/14/2017 3:23 PM)
# of Openings


CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.


CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. 


CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.


Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.


CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran


The position resides in the ACH area of Services and is focused on ACH servicing responsibilities.  The position includes performing daily processing tasks, collaborating and communicating effectively with internal partners such as Relationship Bankers or Treasury Management Services, escalating issues appropriately, troubleshooting and solving for difficult situations, developing processes and procedures, performing training, seeking process improvement opportunities and operating in a controlled manner.  The position may also include performing data and analytical functions, engaging in project management initiatives, and testing of new systems or processes. 


Responsible for the daily end to end support of the banks ACH product from an operational control perspective while operating in compliance with NACHA and bank operating rules and guidelines.

Ability to successfully manage ACH transactional workflow while providing exceptional service to internal clients.

Review data requests to perform analytical interpretations and provide required output.

Update and maintain departmental metrics and review for activity trends related to work flow volumes

Work directly with Services management to make recommendations related to operational efficiencies and insuring that current policies and procedures are in line with regulatory and bank requirements.



  • Strong knowledge of NACHA operating rules and guidelines required
  • AAP (Accredited ACH Professional) certification strongly desired
  • Ability to multi-task, prioritize and organize according to volume and other departmental assignments
  • Microsoft Office – advanced Excel, Word, Outlook
  • Demonstrate autonomous learning through analysis of policy and procedure with guidance from management
  • Requires effective oral and written communication skills
  • Prior supervisory experience a plus


Experience in ACH Banking Operations required


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