• Mortgage Sales Manager

    Job Location US-MO-Saint Louis
    Posted Date 7 months ago(3/23/2018 6:00 PM)
    # of Openings
  • Overview

    CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.


    CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. 


    CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.


    Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.


    CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran


    Branch Sales Manager, Producing - This individual is responsible for coaching, recruiting, directing, and managing the sales activities of a retail mortgage branch, ensuring compliance, control, and risk management, managing the branch pipeline, influencing positive market share growth, and providing a high level of customer service. Also responsible for overseeing the branch’s production of high quality loans, through retail, correspondent, and wholesale channels, by building relationships within the CIBC Bank, USA community in addition to realtors, builders, financial planners, bankers, past customers, and other nontraditional sources while providing excellent customer service by executing on our market strategy. Strong sales and organizational skills are essential. Bi-lingual job seekers are encouraged to apply.

    Additional duties include:

    • Develop knowledge of company products, policies and procedures, and underwriting requirements
    • Develop understanding of federal and state home lending regulations, provide guidance and direction to branch team to ensure compliance.
    • Recruting and retaining qualified mortgage banking professionals.
    • Manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow process and using internal tools and reporting to ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers
    • Manage customer loyalty/ disloyalty performance levels to include; ensuring timely and proactive customer communication, regular customer contact and/or inspection calls to customer, providing team with escalation and remediation process support
    • Understand real estate appraisals, title reports, and real estate transactions
    • Inform prospective and existing customers programs, rates, policies, underwriting requirements, and loan procedures
    • Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
    • Develop and maintain a high degree of visibility and credibility for CIBC Bank, USA in the marketplace
    • Perform miscellaneous duties as needed and required

    This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.




    Required Qualifications

    • 3+ years of sales management experience and 5+ mortgage industry experience.

    Desired Qualifications

    • Basic Microsoft Office skills
    • Excellent verbal, written, and interpersonal communication skills
    • Mortgage industry experience
    • Knowledge and understanding of sales prospecting and generating referrals
    • Bilingual speaking proficiency in Spanish/English
    • A BS/BA degree or higher

    Other Desired Qualifications

    • Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources
    • 1+ year of experience in recruiting individuals or teams
    • Working knowledge of compliance, policy and federal regulations


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