• Vendor Risk Manager

    Job Location US-IL-Chicago
    Posted Date 3 weeks ago(7/2/2018 3:05 PM)
    # of Openings
  • Overview

    CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.


    CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. 


    CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.


    Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.


    CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran


    Position Responsibilities

    • Act as the senior point of contact for assigned vendor relationship, enhancing communication between vendors and internal business owners impacted by vendor relationships.
    • Support the expansion of the Vendor Risk Management Program from CIBC Bank USA to the U.S. region.
    • Analyze and consolidate data to adhere to requests from Canada related to reporting for the U.S. region.
    • Maintain a clear understanding of how all internal business owners are impacted by the executed contract.
    • Retain a structured internal governance framework to ensure effective oversight of the vendor relationship.
    • Provide guidance to the internal business owners and other key stakeholders to ensure responsibilities outlined within the Vendor Risk Management Program are fully understood.
    • Help ensure strong oversight of all risks related to the vendor and provide internal business owners visibility of existing and emerging risks.
    • Participate in the assessment of vendor risk, develop mitigation plans and assign monitoring responsibilities.
    • Complete all risk and performance assessments, as well as other due diligence requirements, after collecting input from internal business owners.
    • Coordinate dialogue amongst and schedule appropriate meetings with all internal business owners impacted by critical vendor relationship.
    • Organize periodic meetings between internal business owners and vendors.
    • Conduct onsite visits and prepare summary of observations.
    • Ensure all contracts (Addenda or Statements of Work, for example) that become part of the Master Agreement are fully reviewed and receive appropriate signatures.
    • Obtain Service Level Agreements (SLA) from vendors and ensure they are appropriately reviewed by internal stakeholders.
    • If an SLA is missed, ensure credit to the Bank is received.
    • Take ownership of issue escalation and issue resolution through root cause analysis and preventative actions.
    • Address all vendor performance issues that are resulting in additional risk to the organization.
    • Create and maintain dashboards and reporting for each vendor.
    • Participate in conversations with regulators, Internal Audit and Compliance, as appropriate.
    • Ensure invoices from the vendor are reviewed by the appropriate internal business owners and are billed in accordance with the terms and conditions of the contract.
    • Conduct required reviews of SOC reports.
    • Ensure the products provided by the vendor are in compliance with regulatory guidelines.
    • Receive notification of new products and services from the vendor and decision whether or not they will would benefit the Bank.
    • Identify training needs related to the products or services provided by the vendor.
    • Coordinate requirements and responsibilities related to updates and upgrades.
    • Provide oversight related to application versioning and software upgrades.
    • Create and oversee Change Management requests.



    • Five (5) to Seven (7) Years of Experience
    • Financial Services Background
    • Experience Managing Vendor Relationships
    • Knowledge of Vendor Risk Management
    • Analytical and Conceptual Thinking – Creative and Strategic
    • Strong Communication Skills – Interpersonal, Presentation and Written
    • Integration – Joining People, Processes or Systems
    • Influencing and Negotiation Skills
    • Analytical and Problem Solving
    • Resource Management – Able to Work Independently
    • Prioritization
    • Contract Review and Management
    • Technologically Adept – Microsoft Office
    • College Degree


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