• Director of US Digital Engagement

    Job Location US-IL-Chicago
    Posted Date 3 months ago(11/6/2018 3:44 PM)
    # of Openings
  • Overview

    CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at


    CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. 


    CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.


    Every year, CIBC is recognized for its business success, community commitment and employee initiatives.  We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.


    CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran


    The Digital and Innovation team at CIBC Bank USA is focused on building the digital sales and service capabilities  to drive growth for our US retail segment. This director is a pivotal member of the team and will be responsible for building the strategy and executing on the capabilities needed to drive digital adoption, client self-service and overall digital engagement of our customers.  

    • Drive the digital customer experience in our servicing platforms and grow the digitally active customer base
    • Lead the direction of online banking and mobile app including baselining current performance, and building future roadmap
    • Collaborate cross-functionally (e.g., marketing, finance, risk) and with vendors to execute on key strategic priorities
    • Advise on long term technology coherence and identify opportunities for synergies across our platforms and assets


    Who You Are

    • You can demonstrate experience in and understanding of digital banking trends and key areas of opportunity.
    • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
    • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
    • You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
    • You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
    • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed